Right of withdrawal

The customer can exercise the right of withdrawal, as per the legislation of Legislative Decree 206/2005, by returning the goods received and obtaining a refund of the price paid. The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason., within 14 From the day of delivery of the purchased goods (Article 57 of Legislative Decree 206/2005). Shipping costs incurred for the return to Karma srl ​​are entirely borne by the consumer. *For non-EU countries, customs and/or import fees must be paid separately to the courier. These fees are not calculated in the order total, but will be charged when the package reaches the destination country, therefore any additional costs related to customs clearance are the sole responsibility of the customer. PROCEDURE TO MAKE THE WITHDRAWAL / REFUND 1. Advance by email a info@decora.it or by telephone by calling +39 089 33 71 10 or pec administration@decora.telecompec.it, within 14 days of receipt of the goods, the will to exercise the right of withdrawal. For this purpose, the online form (Article 54 of Legislative Decree 206/2005). 2. Wait for a response from Karma srl ​​and arrange, using a courier of your choice, to ship the product carefully packaged in its original packaging and complete with all accessories, instruction manuals, and all original contents within 14 days of communicating your intention to withdraw. 3. Insure the shipment against theft and damage during transport and cover the related costs. If the returned product is not insured for the value indicated on the invoice, in the event of damage or loss during transport, Karma srl ​​reserves the right to charge for any damage incurred by withholding it from the sums to be refunded. 4. Ship the product to: Karma srl Via Stefano Brun, 8 84131 Salerno Italy The items must be returned in the same conditions of receipt or provided with the original packaging and any manuals and/or instruction booklets that were part of the original package and wrapping. 5. Pursuant to Article 56 of Legislative Decree 206/2005, Karma srl ​​will refund the purchase price within 14 days of the date on which the consumer communicated their intention to withdraw from the contract. The refund may be withheld beyond 14 days only until the consumer has demonstrated that they have returned the goods or until they have been received by Karma srl, whichever occurs first. The refund will be made using the same payment method used for the initial transaction, unless the consumer has expressly agreed otherwise; in any case, the consumer will not incur any costs as a result of this refund. The right of withdrawal is excluded in the following cases:

• lack of original packaging
• absence of integral elements of the product
• damage to the product for reasons other than transport
• sealed products opened by the consumer

The customer is solely responsible for any diminished value of the goods resulting from handling other than that necessary to establish their nature, characteristics, and functioning. (Article 57 of Legislative Decree 206/2005) The right of withdrawal is excluded as defined in Article 59 of Legislative Decree 206/2005.