These general conditions have as their object the purchase of products, carried out remotely by means of a telematic network through the site Decora.it owned by Karma Srl with headquarters in Via S. Brun, 8 - 84131 Salerno (Italy), tel. +39 089 33 71 10.
The purchase operations will be governed by the consumer code Dlgs n.206 / 2005, while the protection of confidentiality will be subject to the discipline of Dlgs 196/03.

The sales methods currently provided for the purchase of products on the site Decora.it are the following:

Shipping in: Austria, Bulgaria, Vatican City, Cyprus, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Rep. Of S. Marino, Romania, Sweden, Slovenia, Switzerland, United Kingdom .

Billing conditions:
For companies that need an invoice it is necessary to be in possession of VAT and to fill in all the required fields.

ACCEPTANCE OF TERMS OF SALE
The conditions set out in the introduction are an integral and essential part of this contract.
All contracts will be concluded directly through access by the consumer customer to the Internet site corresponding to the address Decora.it, where the customer can, in fact, conclude the contract for the purchase of the desired product by carefully following the instructions and procedures provided.
These general conditions of sale must be examined "online" by the customer, before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance.

Pursuant to Article 66 bis of Legislative Decree 206/2005, the jurisdiction will be that of residence or domicile of the consumer if located in Italian territory.

SALE PRICES AND PURCHASE METHODS
The sales prices indicated on the site Decora.it are always expressed in € uro and include VAT.
For EU companies and non-EU subjects the indicated price is to be considered net.
All prices do not include shipping costs or any additional costs.
The total cost of shipping will be made known to the customer before confirming the purchase.
The purchase contract is concluded through the exact compilation and the consent to the purchase expressed through the adhesion given "on line".
The customer can pay for the ordered goods using the payment methods indicated "online" at the time of purchase.

A minimum purchase amount of € 19,90 including VAT is required, not including shipping costs.

DELIVERY
The Karma srl ​​company owns the site Decora.it , will deliver to customers, at the address indicated by the customer, the products selected and ordered, in the manner provided for in the previous article, by couriers.

The risk of damage and loss of goods is always borne by Karma srl ​​during shipping and transportation, and is transferred to the consumer only when the latter - or a third party designated by him and other than the carrier - enters materially into possession of the goods.
The only exception, established by art. 63 of Legislative Decree 206/2005, is the case in which the carrier was chosen by the consumer out of those proposed by Karma srl: in this hypothesis, the risk is transferred to the consumer already at the time of delivery of the goods to the carrier .

LIABILITY
Karma srl ​​does not assume responsibility for any disservices attributable due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from carrying out in time agreed to the contract.

The Karma srl ​​company is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products. The Karma srl ​​company, in fact, at no time during the purchase procedure is able to know the buyer's credit card number which, through a secure connection, is transmitted directly to the banking service manager.

BUYER'S OBLIGATIONS
It is strictly forbidden for the purchaser to enter false and / or invented and / or fictional data in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications.
The Customer releases the Karma srl ​​company from any liability deriving from the issue of incorrect tax documents due to errors in the data provided by the Customer, since the Customer himself is solely responsible for the correct insertion.

RIGHT OF WITHDRAWAL
The customer can exercise the right of withdrawal, by returning the goods received and obtaining a refund of the price paid.
Check the conditions for the right of withdrawal

LEGAL WARRANTY
In addition to the Karma srl ​​guarantee, as indicated on the packaging of each product, there is a legal guarantee of conformity equal to 6 months from delivery of the product, as required by the Consumer Code in Articles. 128 -135.

DISPUTE RESOLUTION
The Consumer residing in Europe is informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated on the network and / or deriving from the same.
Consequently, if you are a Consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract entered into on this site.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

The payment methods currently provided for the purchase of products on the site Decora.it are the following:

CREDIT CARD - PAYPAL - ADVANCE BANK TRANSFER

CREDIT CARD

We accept the most common credit cards, including prepaid and rechargeable cards, issued by banks in Italy: AMERICAN EXPRESSVISAMASTERCARD.
All orders placed, before being processed, undergo authenticity checks directly by the relative credit card issuing institutes to protect the customer.

With this form of payment the order will be generated and confirmed by e-mail.
An "order number" will be assigned, which can be used in any further communication with Decora.it

If there are no problems, the order will be delivered within the next 8 working days, with the shipment of the goods entrusted to the courier in the manner provided.
In the event that the order cannot be confirmed and / or accepted, Karma srl ​​will promptly notify by e-mail and / or telephone.

PAY PAL

It is possible to pay quickly, without having to enter your credit card details every time. With the use of PayPal, banking information will never be shared.

Using PayPal as an online payment tool is safe and free.

BANK TRANSFER

By choosing this payment method when ordering online, it will be possible to make the credit by bank transfer in advance.
The credit can only be made after receiving the e-mail containing the bank details from Karma srl. The purpose of the transfer must include the order number that will be communicated by e-mail.

UBI BANCA
SALERNO BRANCH AGENCY 1
VIA S. MARGHERITA, 34
84129 SALERNO (SA)

IBAN: IT 57 I 03111 15295 000000076242
BENEFICIARY: KARMA SRL

ATTENTION: the transfer will be considered valid if made exclusively with currency within the following 7 working days from receipt of order confirmation.

Decora.it reserves the right to cancel the order in case of non-receipt of the transfer.
In the event that the amount of the transfer does not correspond to the amount of the order, Decora.it will contact you to agree on the methods to proceed with the order fulfillment. Customers are advised to keep a copy of the bank transfer receipt as proof of payment.

Shipments to Italy, the Republic of San Marino and the Vatican City:

  • For goods orders (net of discounts) up to € 88,99, shipping costs € 5,90
  • For goods orders (net of discounts) over € 89,00, free shipping

For all other countries, delivery costs vary according to the destination and are to be paid by the Customer as adequately highlighted during the Order issue phase.  CALCULATE THE DELIVERY COSTS

* For non-EU countries, customs and / or import costs must be paid separately to the courier. These expenses are not calculated in the total of the Order, but will be charged when the package reaches the country of destination, therefore the additional costs relating to customs clearance are the sole responsibility of the Customer.

The cost does not vary based on the weight and volume of the goods.

The goods are sent to the customer with suitable packaging for shipping.

Order fulfillment is expected in 24/48 hours from verification of payment.
If the payment is made by bank transfer in advance, the order is managed only after confirmation of receipt of the transfer through our bank.

SHIPPING CONSULTATION
Once the order has been processed, you will receive an e-mail with the tracking number to be able to monitor delivery directly on the courier's website.

RECEIPT OF GOODS
Upon delivery of the order, we invite you to check:

  • that the number of packages indicated on the carrier's letter corresponds to that delivered;
  • that the package is intact and undamaged; any damage must be immediately reported to the courier making the delivery and reported by e-mail to info@decora.it.

All products marketed enjoy the legal guarantee of conformity provided for in articles 128 and following of the Consumer Code which covers any lack of conformity of the items purchased, existing at the time of delivery and which occur within 2 years of delivery.

Any defects or damages caused by accidental events or by the Customer's liability for use of the products that do not comply with the intended use or effect of normal wear are excluded from defects of conformity and, therefore, from the legal guarantee.

To benefit from this guarantee, the customer must report the lack of conformity within two months of discovery, under penalty of forfeiture with communication addressed to the Karma srl ​​headquarters, indicating accurately the defects and defects found.
The Customer can ask the seller, at his choice, to repair the good or replace it, free of charge in both cases, unless the remedy requested is objectively impossible or excessively expensive compared to the other. The Customer can request, at his choice, an appropriate price reduction or the termination of the contract where: repair and replacement are impossible or excessively expensive; the seller has not repaired or replaced the goods within the appropriate term as provided for by paragraph 5 of art. 130 of the Consumer Code; the replacement or repair previously carried out has caused considerable inconvenience to the consumer.

The customer can exercise the right of withdrawal, as per the legislation of Legislative Decree 206/2005, by returning the goods received and obtaining a refund of the price paid. The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason., within 14 from the day of delivery of the purchased good (Article 57 of Legislative Decree 206/2005)

The transport costs incurred for the return to Karma srl ​​are entirely borne by the consumer. * For non-EU countries, customs and / or import charges must be paid separately to the courier. These expenses are not calculated in the total of the Order, but will be charged when the package reaches the country of destination, therefore the additional costs relating to customs clearance are the sole responsibility of the Customer.

PROCEDURE TO MAKE THE WITHDRAWAL / REFUND

1. Advance by email a info@decora.it or by telephone by calling +39 089 33 71 10 or pec administration@decora.telecompec.it, within 14 days of receipt of the goods, the will to exercise the right of withdrawal. For this purpose, the online form (art. 54 Legislative Decree 206/2005).

2. Wait for a response from Karma srl ​​and, using a courier of your choice, ship the product carefully packed in the original packaging complete with all accessories, instruction manuals and everything originally contained within 14 days from the day on which has communicated the intention to withdraw.

3. Insure the shipment against theft and transport damage and pay the related costs. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss occurred during transport, Karma srl ​​reserves the right to charge for any damage suffered by retaining them from the sums to be refunded.

4. Ship the product to:
Karma srl
Via Stefano Brun, 8
84131 Salerno
Italy

The items must be returned in the same conditions of receipt or provided with the original packaging and provided with any manuals and / or instruction booklets that are part of the original package and packaging.

5. Karma srl ​​with reference to art. 56 Legislative Decree 206/2005 will proceed with the refund within 14 days from the day on which the intention to withdraw from the contract was communicated. The refund could be held beyond 14 days only until the consumer has demonstrated that he has sent the goods back or until they have been received by Karma srl, whichever occurs first.

The refund will be made using the same payment method used for the initial transaction, unless the consumer has expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this refund.

The right of withdrawal is excluded in the following cases:

  • lack of original packaging
  • absence of integral elements of the product
  • damage to the product for reasons other than transport
  • sealed products opened by the consumer

The customer is solely responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish their nature, characteristics and functioning. (art 57 dlgs 206/2005)

The right of withdrawal is excluded as defined by art.59 Legislative Decree 206/2005

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